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Chances Gaming Lounge

Privacy Statement

Chances Gaming Lounge  is committed to protecting the personal information entrusted to us by our guests. As a service provider for OLG, the Freedom of Information and Protection of Privacy Act (FIPPA) applies to information collected on behalf of OLG, along with other privacy legislation. We protect your personal information in accordance with Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), Personal Information Protection Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), as well as other applicable laws.

Chances Gaming Lounge ’s privacy statement governs the collection, use, disclosure, and retention of your personal information by and OLG, if applicable. It explains what types of personal information is collected from our guests, how it may be used, and how you can access your personal information or ask us questions about our privacy practices.

Any personal information collected by Chances Gaming Lounge  on behalf of OLG, is collected pursuant to the Ontario Lottery and Gaming Corporation Act, 1999.

This policy governs our practices with respect to personal information that we collect from our guests through our products, services, including our website.

What is Personal Information?

Under applicable privacy law(s), ‘personal information’ means recorded information about an identifiable individual. Chances Gaming Lounge  typically collects the following types of personal information:

  • Identity information, including, first and last name and in some cases the partial identification numbers on government issued identification.

  • Contact information, including your address, email address, phone number.

  • Transaction information, like play history, and customer service history.

Chances Gaming Lounge  collects your information for the administration of Loyalty Programs, or on behalf of OLG, for a variety of purposes. In each instance, we include a ‘Notice of Collection’ that describes exactly why we are collecting the information, how your personal information will be used, by whom, and why, as detailed below:

  • Chances Gaming Lounge  collects personal information to better serve our guests and provide a memorable player experience tailored to you. When you request to be a part of the Chances Gaming Lounge Loyalty program, we collect your personal information to offer promotional materials, to deliver marketing information, and to ensure that our guests are uniquely identifiable to access their loyalty account which allows our guests to control and monitor their loyalty points, play, and upcoming events.

  • On behalf of OLG, we may collect our guests’ information and transaction history to create a better gaming experience for our guests and improve our product offerings.

  • On behalf of OLG, we collect our guests’ personal information to ensure that we comply with applicable laws and maintain the integrity of our operations. Through collecting our guests’ personal information, we ensure that our guests are eligible to win prizes,  required Family Responsibility office Checks (FRO) are processed, physical security of our guests and premises are maintained through surveillance, and to administer responsible gaming programs.

Chances Gaming Lounge  may disclose your personal information to our marketing partners. In all cases, our third-party partners are contractually obligated to protect your personal information and Chances Gaming Lounge  will not be responsible for any misuse of that information. Chances Gaming Lounge  will not sell, rent, or lease your personal information.

In some cases, we may be required to disclose your personal information to fulfill our regulatory obligations, or to law enforcement where required by law. Chances Gaming Lounge  is a service provider of OLG and will therefore disclose the personal information of individuals who participate in the Self-Exclusion Program to OLG. The Alcohol and Gaming Commission of Ontario regulates gaming in Ontario, and as such may require access to your personal information in the commission of its duties as regulator.

As a service provider for OLG, Chances Gaming Lounge  is a caretaker of your personal information on behalf of OLG. On occasion, OLG may access your personal information in the administration of programs, marketing activities, and where required by law.

All records are retained in accordance with Chances Gaming Lounge City’s Records Retention Policy and every effort is made to ensure that personal information retained by Chances Gaming Lounge  is up to date, accurate and complete. Any records no longer required are retained per our records retention policy and securely destroyed, unless otherwise requested by our guests.

Access to personal information is strictly controlled for those employees who administer programs like marketing programs, loyalty or promotional programs, and the self-exclusion program.

Your rights are important to Chances Gaming Lounge. At any time, you may access your Loyalty Club account and update your information, as well as update your preferences. At any time, you may access your personal information and you may request corrections to your personal information held by either Chances Gaming Lounge  or OLG. Please contact the Chances Gaming Lounge  or OLG via email, or per the contact information shown below. At any time, you may request or ‘opt-out’ of communications from Chances Gaming Lounge  either by phone, in person, or by clicking the ‘unsubscribe’ link in emails (if applicable) generated by Chances Gaming Lounge  and sent to you. Chances Gaming Lounge  will not send you emails or text messages unless you have provided consent and/or ‘opted-in.’

The Chances Gaming Lounge website uses cookies. Cookies are text files placed on a device when a user visits a website. Cookies may be temporary, or permanent- for example when you save your username on a website,  it is considered a ‘persistent’ or ‘permanent’ cookie. Chances Gaming Lounge  uses cookies, but third parties may also use cookies (advertising/marketing partners). Cookies are used to improve the customer service experience when using our website by improving your access to our site. For example, cookies allow a more seamless and quick experience when logging into your accounts.

If you have any questions at all regarding our Privacy Policy, please contact Management at Chances Gaming Lounge  or the OLG Support Centre by phone or mail:

Chances Gaming Lounge
General Manager
14 Mill St, Leamington,
ON N8H 1R7
(519) 322-2251

OLG Support Centre
70 Foster Drive, Suite 800, Sault Ste. Marie
ON P6A 6V2
(800) 387-0098